Shipping Policy

At Get-Shapes UK, we’re committed to ensuring your order arrives quickly, securely, and in perfect condition. This Shipping Policy explains how we process and deliver your order, as well as what to expect once your purchase has been dispatched.

  1. Where We Ship From

Get Shapes UK is a UK-registered business.
All orders are dispatched from within the United Kingdom.

We do not operate a physical retail store or customer collection point.

  1. Shipping Destinations

We ship only to the countries shown at checkout.

If your country does not appear at checkout, we do not ship there and cannot make exceptions.

We do not ship to countries subject to UK government trade sanctions or restrictions.

  1. UK Shipping Options & Costs

Standard UK Delivery
• FREE
• 3–5 working days

Express UK Delivery
• £3.99
• Next working day delivery
• Order cut-off time is shown at checkout

Delivery times are estimates and may be affected by courier delays or peak periods.

  1. International Shipping Costs

European Union (EU)
• £15 flat rate

United Arab Emirates (UAE)
• £17 flat rate

India

  • £17 flat rate

United States of America (USA)
• £24 flat rate

Other International Destinations
• Shipping costs vary
• Available only if shown at checkout

  1. Customs, Import Duties & Taxes

For all international orders, your shipment may be subject to import duties, VAT, customs fees, or other local taxes once it reaches the destination country.

  • These charges are not includedin our prices or shipping fees
    • Any such charges are the responsibility of the customer
    • We have no control over these charges and cannot estimate their amount

If a parcel is refused or returned due to unpaid customs charges, shipping fees are non-refundable.

  1. Order Processing
  • Orders are processed within 24 hours, excluding weekends and UK public holidays
    • Processing times may be longer during busy periods
    • Customers receive adispatch confirmation email once the order ships
  1. Tracking
  • All orders are shipped with tracking
    • Tracking details are emailed after dispatch
    • Tracking updates may take up to24 hours to appear
  1. Failed Deliveries & Returns to Sender

If an order is returned due to:
• Incorrect or incomplete address
• Missed delivery attempts
• Refusal to pay customs charges

We may charge for re-delivery, including applicable international shipping fees.

  1. Delays or Lost Parcels

If your order has not arrived within the expected timeframe, please contact us at:

 info@get-shapes.co.uk
Please include your order number so we can assist.

  1. Contact Information

For all enquiries, please contact us via email only:

 info@get-shapes.co.uk
Business hours: Monday–Friday, 9am–5pm